Job Title or Keyword
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Job Title
IT Customer Service and Helpdesk Services
Location
China World Office, Beijing, China
Duration
7 months
Discipline
Technician
Summary
  • Requirement:
  • Working computer and technical systems knowledge. Customer service experience. Strong communication and interpersonal skills. Good listening skills.
  • Min 3 years experience in IT customer support.
  • Having infrastructure support/project support experience is a plus.
  • Good English communication.
  • Work Experience : Entry/Junior Level
Job Description
  • Assists all corporate and remote users with technical issues related to hardware, software and connectivity issues. Provides first level end-user support. Runs diagnostic programs, isolates problems and determines and implements solutions. May provide desk side or remote assistance. Determines when to escalate unresolved issues to the appropriate IT team for further support. Relies on instructions and pre-established guidelines to perform the functions of the job. Works with moderate work direction and is skilled and knowledgeable to the position.
Requirements and Preference
WorkExperience : Entry/Junior Level
Additional Details
  • Service Time : 8 hours/day, 5 days/week
Posted on 2019-05-13

Job Ref : 1905130921
Location : China World Office, Beijing, China
Duration : 7 months

Recruiter Information

Name : Alvin Kim
Email : alvin@coens.com
Contact :

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